Get started with TicknCook easily with this quick start guide.

How to use TicknCook’s Demo mode?

Now that you have created your TicknCook Manager account, you automatically get a “sub-account” in Demo mode (not connected to HubRise), which lets you simulate orders with our simulator.

It lets you discover all of TicknCook’s features without needing to connect TicknCook to your POS software right away.

You can use test “fake orders” to try things out at your own pace.

  • From the home screen, select your Demo account in the account selector at the top left.
  • Click Demo in the navigation menu, or from the home page.
  • Choose an order type: takeaway, delivery or eat-in.
  • Select items to put in the order, with the options of your choice.
  • Click the Send Order button. Ding! That’s it, your order is on its way. You can see it on your Counter screen and on your Kitchen screen.

How to handle orders on the Kitchen screen?

Now that your order has been sent, it appears on the Kitchen screen.

  • Click Kitchen from the navigation menu, or from the home page.
  • All orders to prepare within the next 2 hours (default setting) appear in the “Active orders” tab.
  • To start an order, click “Start”.
  • To indicate that you have finished preparing the dishes of your order, click the “Mark as ready” button.
  • You can go back using the “History” tab.

How to handle orders on the Counter screen?

  • Click Counter from the navigation menu, or from the home page.
  • All pending, in-preparation and ready orders appear in the “Active orders” tab.
  • By clicking the magnifying glass, you can view the details of each order.
  • In the ready-orders column, click the “Add drinks” button to mark the drinks as added.
  • Then click the “Mark as served” button to indicate that the waiter has served the customer, or that the customer has picked up their order.
  • If you make a mistake, you can go back using the “History” tab.

How to handle orders on the Delivery and Queue screens?

Your orders are now ready to be served, delivered or picked up.

  • Click Queue from the navigation menu, or from the home page.
  • This screen, meant to be displayed in your dining room for your customers, shows the status of takeaway orders that are ready. It can also display eat-in orders.
  • Click Delivery from the navigation menu, or from the home page. The delivery address is highlighted.
  • By clicking the magnifying glass, you can view the details of each order to check it before dispatch.
  • Then click the “Mark as dispatched” button to indicate that the courier has left to deliver to the customer.
  • Then click the “Mark as delivered” or “Mark as failed” button at the end of the delivery.
  • If you make a mistake, you can go back using the “History” tab.